FAQ

What is the return policy for items purchased from Fashionfinity?

Customers may initiate returns within 30 days of delivery. Eligible items must remain unworn, unaltered, and in their original packaging with tags attached. To begin the return process, kindly reach out to our Customer Support team to obtain a Return Authorization.

How long does shipping take for orders placed at Fashionfinity?

Orders are prepared for shipment within 1-2 business days. Subsequent domestic delivery typically requires 5-7 business days. We currently offer free shipping on all products within the United States.

How are damaged or incorrect items addressed?

Immediately notify our Customer Support team upon receiving defective or mismatched items. We will promptly investigate and arrange a resolution, which may include a prepaid return label, replacement, or refund.

Which items are non-returnable?

Personalized merchandise, digital gift cards, and final sale items are excluded from return eligibility. We recommend consulting individual product descriptions prior to purchase for specific return restrictions.

What is the refund processing timeframe?

Approved returns result in refunds issued to the original payment method within 10 business days of receipt at our fulfillment center. Please allow additional time for your bank or card issuer to post the refund.

How can I monitor my order's shipment status?

A confirmation email containing tracking information will be dispatched upon shipment. Tracking data may require 24-48 hours to activate within carrier systems.

Can I exchange an item for a different size or style?

Currently, we do not offer exchanges. If you would like a different item, please return the original item and place a new order.

How is order confirmation communicated?

A detailed order confirmation email containing comprehensive purchase details will be sent immediately after checkout. If unreceived within one hour, please verify spam folders or contact us for assistance.

How does Fashionfinity handle personal data?

Customer information is shared strictly as required to facilitate order fulfillment, payment processing, or legal compliance. For full transparency regarding data practices, consult our comprehensive Privacy Policy.

Do you ship internationally?

At the moment, we primarily ship within the United States. If you're looking for international shipping, please reach out to us for further information.

What happens if I don’t like my item?

If you're unsatisfied with your purchase, you can return it within 30 days as long as it’s in new, unused condition with its original packaging.

How can I contact Fashionfinity for further inquiries?

For inquiries, contact our Customer Support team directly at support@fashionfinity.com during standard business hours: Monday-Friday, 9:00 AM - 5:00 PM. Responses are typically provided within one business day.